Return Policy

Return :

We do not accept returns or exchanges on any purchases. Once an order has been placed and processed, it cannot be returned or refunded. Cancellations are allowed up to 24 hour of purchase.

Order Issues :

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@nanojuana.co 

To assist you as quickly as possible, please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once reviewed, we will work with you to resolve the issue appropriately, which may include a replacement or store credit.

Refund :

As all sales are final, we do not offer refunds. Exceptions may be made only in cases where an order issue has been verified by our team.