Shipping Policy

All orders placed on the site are packed and fulfilled from our warehouse in Georgia. When we receive the order, we print a label and you will receive an email or SMS update with tracking info after the label is printed. We work Monday-Friday every week, with exceptions on some holidays. We will post any delays or exceptions on the announcement tab of our site! Typically orders are shipped out the same day or the next business day at the latest from our warehouse and dropped off at a USPS facility. Usually, shipping from USPS takes 3-5 days to reach anywhere in the continental US, but during holidays and rush times, shipping can take a few extra days. 

We ship out all orders in a discrete and generic box with product(s) applied with bubble wrap and a caution label attached to the package. Sometimes boxes may be used to protect larger orders. 

Currently, we are seeing some delays due to adverse weather conditions.

We are currently only shipping within the United States at this point! We plan on expanding our company as quickly as we are able, so please stay tuned, follow us on our social platforms and we will update you as soon as we can send these products to your country. Thanks!

• If you have received tracking info, that means we created the label and your package will be picked up by USPS from our warehouse the same day or next.  Sometimes they take their time updating the info in their system, but if you have tracking info from us, your package should be shipped out that day or next.
• Please have patience with us as we are a small business and doing the best we can to get everything packed properly and shipped out to you. So far as USPS and their shipping speed, we can't do anything about their part of the equation. 
• We care about doing business with our customers long term. If you have any issues or concerns contact our team via direct message on Instagram @nanojuanaatl or email: info@nanojuana.co . We will do everything in our power to make things right! Stay safe and stay blessed.